Course Description
Highly emotional and dysregulated individuals or situations are very difficult to deal with, regardless of the situation. At any time first responders may find themselves in a very emotionally charged situation. Having the right training and knowledge is critical in all situations and de-escalation skills is an essential tool to have in your bag of options. In this course first responders will learn how to be present with individual/s, be able to determine need and communicate calmly and effectively to reach the best possible outcomes on the streets.
Key Concepts Covered Include:
- Introduction
- Building Rapport / Connecting
- In a State of Crisis
- Nuts and Bolts of De-Escalation
- The Brain, Emotions and Logic
- Body Language
- Effective Communication
- Nice People vs Difficult People
- What is the Problem
- Integrity
- Conclusion
VERY WELL DONE.
WENT WELL, PRESENTED WELL, THANK YOU. Great practical training to help cops hone their skills in dealing with the public in stressful situations.